Contact & FAQ
Q: Can I order books that I don't see on your website or on your shelves?
Yes! Give us a call during business hours or send us an email at info@callandresponsechi.com with the title of the book and the quantity and we can get you set up with a special order!
Q: I preordered a book! When will it ship?
Unless otherwise stated, you can expect your preordered book to ship on release day (as listed in the product description). If you've preordered a book and, in the same order, purchased a book that is currently available on our shelves, all the items in your order will ship out in one package when the preordered book is released (or, if you purchased multiple preorders, when the last preordered title is released).
If you would like your books shipped separately, please submit your preorders as separate purchases!
Q: I'm an author! How can I get my book on your shelves and/or schedule an event at your store?
Thanks so much for thinking of us! For all inquiries from authors pertaining to stocking books or hosting events, please consult the "For Authors" page below!
**Note: If you are looking to schedule a non-author community event, please email us at info@callandresponsechi.com to discuss! This form is only for author/book-related events!
Q: Can I place a bulk order for my organization/company/event?
Absolutely! Please send us an email at info@callandresponsechi.com with the titles and quantities you're looking to purchase. If your order is for an event, please be sure to let us know so we can ensure your order arrives on time!
Q: Can I bring my dog or other pet with me to the store?
While we love our furry friends, we do not allow pets in the store at any time. This policy is in place to care for customers with allergies and ensure the safety of all guests. Service dogs trained to perform tasks to assist a disabled person are always permitted.
Q: Can my book club meet at your bookstore or rent it out for a private event?
Of course! Please email us to discuss times and rates (if applicable)!
Q: Does your store provide WiFi for me to work?
While we love and welcome people hanging out in the space and making themselves comfortable (that's why we have plenty of comfy seating, board games, and coloring pages!), we have a "no laptops" policy and do not provide WiFi in the interest in keeping this a space oriented towards slowing down, relaxing, and engaging with others and literature. We understand this may be disappointing, but hope you can understand this policy! The library is a great place for coworking!
Q: What is your return policy?
All returns must be made within 7 days of purchase or, in the case of shipped goods, postmarked within 7 days of receipt. We cannot accept any returned items without a receipt. Items must be returned in the same condition in which they were initially purchased. We reserve the right to decline to accept a return if the book appears to have been read or damaged since purchase. Shrink-wrapped or otherwise wrapped items will not be accepted if opened or without its container.
All sales from our discount section, as well as all bulk purchases, preorders, and special orders, are final.
**Effective June 2025, we are only able to provide refunds in the form of store credit, which can be applied to future purchases made in-store or through our website.**
Q: Do you accept book donations or provide cash/store credit for used books?
Unfortunately, we do not have capacity to accept donations of used books at this time, as we exclusively sell new books. If this changes at some point in the future, we will be sure to keep everyone updated!
If you're looking to sell used books, we would recommend checking out Powell's Books here in Hyde Park, or if you're simply looking to donate books, Books 4 Cause!